Airports of Thailand’s Suvarnabhumi Airport has opened a centre to provide services to passengers arriving or waiting for onward flights.
Suvarnabhumi Airport director, Rawewan Netrakavesna, said the centre will offer a full menu of services and facilitate for passengers during the peak tourist season, October to March, when congestion at the airport becomes critical.
The Passenger Facilitation Centre , located on the fourth floor of the passenger terminal, behind counter check-in R, opened 1 September and will remain operational 24 hours a day until 31 March next year.
The centre will also coordinate with security officers and provides assistance to visitors in need and accept complaints from passengers.
“The numbers of security officials on duty increased this month to improve protective measures for passengers,” the director added.
Airports of Thailand estimated there will be 27.5 million passengers arriving and departing Suvarnabhumi Airport during the high season months. On average there are 152,000 people using the airport daily – an increase of 5.5% year-on-year. The highest passenger traffic originates in China, Japan and Russia during the season.
During the peak season, the airport will handle 806 flights daily, a 2.6% increase year-on-year, she said.
Besides the recently opened centre, passengers can seek assistance from the Ministry of Tourism and Sports’ Tourist Service Centre located at Gate 3 on the first floor of the passenger terminal that also offers assistance around the clock.
The centre has 14 staff who can communicate in Thai, English, Korean, Chinese Mandarin, Japanese, French, Spanish, Russian, Italian and German.